Durham (Region of). Social Services Department

Site: Whitby - Rossland Rd E - Regional Headquarters

Service: Family Services

Location, Telephone & Internet
Office Phone Intake Mon-Fri 9 am-5 pm 905-666-6240
Toll Free Phone Intake 1-866-840-6697 * NIHB Client Line (to find out if eligible) 1-800-640-0642 * Canadian Forces personnel 1-866-522-2122
Website www.durham.ca
Located In Community Whitby
Address 605 Rossland Rd E
Whitby, ON L1N 6A3
 
View Google Map
Intersection Garden St and Rossland Rd
Contact Information
Update Email (Private) cora.yin@durham.ca
Description & Services
Description (Service) Community Counselling, intake, assessment, counselling, referral, groups * short term individual, couple, family and group counselling * job stress, workplace violence, conflict * addiction, substance abuse, anger, anxiety, depression * personal stress, budgeting, self-esteem * conflict resolution, extended family, separation/divorce * communication, abuse/violence, bereavement * child-care, parenting, school problems * balancing work and family life, caring for elderly parents  
 
Partner Assault Response (PAR) Mandated structured group program for men and women who have been found and/or pled guilty to domestic violence  
 
Employee Assistance Intake, assessment and referral * counselling for employees and their family members * critical incident counselling and support services * organizational support and wellness seminars for employee groups 
 
Adult Community Support Services Assessment, information and referral, service coordination and system navigation, case management, advocacy and supportive counseling for adults with a developmental disability 
 
Member agency of Support Services Network for Male Survivors in Ontario (central region) 
 
First Nations and Inuit Health Non-Insured Health Benefits Counselling 
 
Internet Child Exploitation (ICE) counselling for children and youth who are victims of internet sexual exploitation and their immediate family  
 
Retired or medically released Canadian Forces personnel and their families
Sup. Description Ajax 
339 Westney Rd S, Unit 103 
Ajax, ON L1S 7J6 
Phone: 905-683-3451 
Fax: 905-683-3466 
 
Mon, Tue, Wed,Thu 9 am-9 pm 
Fri 9am-5 pm 
 
During daytime hours, counselling clients should call 905-683-3451 to cancel or reschedule appointments * clients calling after 5 pm to cancel an appointment should contact their counsellor directly 
 
Uxbridge 
2 Campbell Dr, Suite 301 
Uxbridge, ON L9P 1H6 
Phone 905-852-7690, ext 5413 or 5414 
1-800-361-3268 ext 5413 or 5414 
Fax 905-852-6595  
 
Brock (Sunderland) 
135 Albert St S, P.O. Box 384  
Sunderland, ON LOC 1HO 
Phone 705-357-2241 
Fax 705-357-1302 
 
Brock Municipal Building 
1 Cameron St. East 
Cannington, ON L0E 1E0 
Phone 905-449-7950 
 
Brock (Beaverton) 
133 Main St W, Beaverton 
Phone 705-426-7388, ext 5358 
 
Beaverton Town Hall 
397 Simcoe Street 
Beaverton, ON L0K 1A0 
Phone 705-341-7481 
 
South Oshawa 
200 John St W, Unit C1A 
Oshawa, ON L1J 2B4 
Phone 905-434-5855 
Fax 905-434-4516 
 
Whitby (Regional Headquarters) 
605 Rossland Rd. E 
Whitby, ON L1N 6A3 
Phone 905-666-6240 
1-866-840-6697 
Fax 905-666-6217 
 
Mon, Tue, Wed, Thu 9 am-9 pm 
Fri 9 am-5 pm 
 
During daytime hours, counselling clients should call 905-666-6240 or toll-free 1-866-840-6697 to cancel or reschedule appointments * clients calling after 5 pm to cancel an appointment should contact their counsellor directly 
 
Clarington (Bowmanville) 
234 King St E, Unit 4 
Bowmanville, ON L0K 1A0 
Phone 905-697-3400 or 905-623-9141 
Fax 905-623-6951  
 
Whitby 
c/o Fairview Lodge 
632 Dundas St W  
P.O. Box 300, Whitby, ON L1N 5S3  
Phone 905-668-5851, ext 5959  
Fax 905-668-5974 
 
Scugog (Port Perry) 
169 North St, Unit 3 
Port Perry, ON L9L 1B7 
Phone 905-985-7665 
Fax: 905-985-6515
Hours Counselling office hours Mon-Thu 9 am-9 pm, Fri 9 am-5 pm
Areas Served Durham Region
Eligibility Live and or work in Durham Region * First Nations and Inuit eligible for non-insured health benefits
Application Call intake to make an appointment * Note - requests for counselling for all clients through central intake only  
 
First Nations and Inuit clients find if eligible NIHB and provide status number or client identification 
 
Retired or medically released Canadian Forces personnel and their families call 1-866-522-2122 inform staff they would like to receive couselling from Family Services Durham
Languages English ; Interpreting services available
Fees Fees are based on income and family size * counseling fees will be discussed during intake call and if fee is a barrier, it can be discussed with the counselor * Fee assistance available for Internet Child Exploitation (ICE) ; assistance is provided by Ontario Victim Services Secretariat * survivors can apply for coverage up to $1,500.
Other Details
Physical Access Fully Accessible ; Accessibility needs can be outlined during intake process

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